Description: A health actuary describes her journey as a parent of a child with medical needs, and the complexities associated with navigating the health insurance industry.

Description: Negotiation has been a critical skill for me for most of my career. I’ve worked as a product actuary, represented a major distributor and now I’m a reinsurance intermediary. Technical actuarial skills were never my strength. However, I’m often able to get parties with differing goals to find a common ground, enabling a project to be completed to everyone’s satisfaction. From The Stepping Stone, April 2005, Issue No. 18.

Description: A look at the "The Power of Nice" by Ron Shapiro and how we can learn some important lessons from his work.

Description: Principle #4: People make buying decisions based on emotion and justify these decisions with logic. To be influential, we need to take into account both logic and emotion. Of the two, emotion is a much more powerful motivating force. Unfortunately, too many people ignore the emotional component and focus solely on logic - neglecting what compels people to buy.

Description: To persuade successfully and non-manipulatively, it’s important to understand five key principles of influence. In this four-part series, I’ll be covering these five principles that are based on human psychology and behavior. Let’s look at the first two now.

Description: The Stepping Stone issue 60, November 2015

Description: Humor in the workplace can improve productivity. This article describes a typical office relationship problem and how humor helped disparate teams work together.

Description: metadata for the entire issue

Description: Effective communication

Description: Adapted from Chapter 1 of the book "Awake at Work" by Michael Carroll, the article discusses the ongoing dilemma the actuary faces in determining the appropriate amount of effort and analysis to put into a given actuarial assignment being juggled with several competing priorities.